Failure, withdrawal and refunds
1. What is currently available
Konspekto's free closed beta does not allow credit purchases or monetary wallet top-ups. Gift credits are not money paid and cannot be exchanged for their face value. This does not cancel rights relating to previous paid balances or claims.
Provider: Kulikov Aleksandr Vladislavovich, self-employed and a payer of Russian tax on professional income, Taxpayer ID (INN) 662608013611, Russia. Main contact: support@konspek.to; additional channel: Telegram konspekto. Use email for formal enquiries so that correspondence can be retained.
2. Errors and additional review
No credits are deducted for a definitive failure without a result, and the reservation is released. A reservation may remain active pending a decision on additional review. If the result or available credits do not match the order status, provide your account email, available order number and a brief problem description. Do not send a password, sign-in link or the entire book.
Rating does not start a new generation. User-initiated regeneration is unavailable in this beta. For a defective result, we consider correction or another remedy provided by applicable law. An unavailable feature does not cancel a right already arising to one regeneration under earlier terms: support accepts such a claim, and merely replying to an email does not fulfil it.
3. Withdrawal from the service
To withdraw or request termination of unfinished processing, email support@konspek.to. Sending a request does not mean an operation already running has technically stopped; we will explain its status and the applicable remedy. The previously promised right to withdraw before completion and mandatory statutory rights remain in force. A user cancellation button or automatic acknowledgement is not claimed as an implemented feature.
Free access alone does not remove mandatory consumer protection. Withdrawal rights are not declared lost solely because generation has started or finished. Any statutory special conditions for withdrawal from digital services or content apply; consent to data processing is not consent to losing withdrawal rights.
4. Previous paid transactions
If you have previously paid for unused credits, you may request a monetary refund of the unused paid balance without deduction of fees. Welcome gifts do not count as paid purchases. The previously published general refund period of 10 days and EU consumers' right to withdraw from a top-up within 14 days remain in force, as do more favourable mandatory rights.
Provide your account email, information allowing the transaction to be found and your request. Bank details are requested only where necessary through a secure agreed method; do not email card details, CVC or passwords. Account deletion, the absence of current payment features and these new free-beta terms do not terminate a monetary claim. Other earlier claims, including promised delay compensation and correction of defects, are considered under the applicable earlier terms without automatic deterioration of rights.
We confirm the outcome by email. Our internal procedure does not exclude complaints to a competent authority or court and does not extend statutory deadlines.
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